Propur® Limited Warranty

Limited Product Warranties

PROPUR® LIMITED WARRANTIES 

Lincoln-Remi Group, LLC d/b/a Propur® (“PP”) sells its products with the intent that they are free from defects. PP warrants to the original retail purchaser/consumer that its products will be free of defects in material and workmanship under normal use for the following periods beginning on the date of delivery: two (2) years for Propur® Original and Prepper series stainless steel systems excluding filter elements, lifetime for Propur® 304 series stainless systems including stainless 304 spigot and excluding filter elements, one (1) year for Propur® countertop/faucet systems, one (1) year for ProOne G 2.0/G3.0 filters and ProMax Countertop/Under Counter and refrigerator filter, (9) months for the ProOne G2.0 SLIMLINE filters, ProMax Inline Connect Refrigerator/Ice Maker system, and ProMax shower filter, and ninety (90) days for Propur® water filter pitcher and ProOne G2.0M filter (Warranty Period”). PP will replace or repair any product, at its sole discretion, during the Warranty Period. Any damage caused by misuse or abuse; accident; improper installation; dropped product; failure to provide recommended maintenance; transportation damage; neglect; environmental conditions; or any other conditions whatsoever that are beyond the control of PP are excluded from this warranty. This express limited warranty shall be the sole and exclusive warranty. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OR FITNESS FOR ANY PARTICULAR PURPOSE OR ANY OTHER POTENTIAL OBLIGATION ON THE PART OF PP WITH RESPECT TO PRODUCTS SOLD BY PP ARE DISCLAIMED. EXCEPT FOR ANY EXPRESS WARRANTIES, ALL PROPUR® PRODUCTS ARE SOLD “AS-IS”. PP shall not be held liable for any incidental, consequential or special damages of any sort whatsoever. The liability of PP is limited to the original retail purchaser and to the repair or replacement of defective parts during the Warranty Period. The liability of PP terminates upon the expiration of the Warranty Period or transfer of product ownership.
 
To obtain warranty service on your Propur® product, mail the product with your dated sales receipt as proof of purchase, postpaid, to the following address:
 
Propur, 1200 Benstein Rd, Commerce Twp, MI 48390. NO C.O.D’s
 
This warranty provides you with specific legal rights. You may have additional rights which may vary from country to country. Because of individual country laws and regulations, some of the above limitations and exclusions may not apply to you.
Termination/access restriction
Propur® reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Michigan and you hereby consent to the exclusive jurisdiction and venue of courts in Michigan in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
 
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Propur® as a result of this agreement or use of the Site. Propur®'s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Propur®'s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Propur® with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
 
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Propur® with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Propur® with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
 
Prices
The prices and availability of products displayed on this website are subject to change without notice.
 
Product Ownership/Credit Card Charges
The ownership of ordered merchandise will only transfer following receipt of payment in full. Please note: Your credit card will be charged in full at the time of your purchase.
 
Sales Tax
Sales tax will be charged where applicable.
 
Orders, Damaged Goods, Returns & Exchanges
If your order was damaged during delivery, is incorrect, or there was an error in your order, you must contact Propur® Customer Service within 7 days of delivery receipt at 1-800-544-3533 or email customerservice@propurusa.com. We will attempt every effort to correct your order. If you were shipped an incorrect item, Propur® will pay your return standard shipping. Please make sure you include your name, email address, and phone number with your order information and order date. If you wish to cancel an order after it has been placed there may be a 10% cancellation fee. If you would like to pay with a cashiers check or money order, please make payments to: Propur® USA to the address below. Please make sure that you include your item descriptions, price and quantity, any applicable shipping fees, and most importantly your name, shipping address and contact information, including phone number. You can calculate your shipping fee by putting your items in the shopping cart and then click the proceed to checkout button. You can find your shipping cost in the drop down arrow. Your order ships once your check clears our bank.

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